Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

How to Return an Item

To return an item, please contact us within 15 days of the purchase date. We will provide you with a return shipping label. You will be responsible for the cost of shipping the item back to us. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

Conditions for Return

In order for an item to be eligible for a return, it must be in new and unused condition, with all original tags and labels attached. Items that have been used, damaged, or altered will not be accepted for return. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, Customize Items or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Personalized or customized
  • Clearance or sale items
  • Items that have been damaged due to misuse or neglect

      • Gift cards

      • Downloadable software products

      • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

        • Book with obvious signs of use

        • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

        • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

        • Any item that is returned more than 15 days after delivery

      Refunds

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wachaltraders.com 

      Sale items

      Only regular priced items may be refunded. Sale items cannot be refunded.

      Exchanges

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wachaltraders.com 

      Gifts

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

      Shipping returns

      To return your product, you should Email To Our Customer Care Team

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Need help?

      We hope this policy is clear and fair. If you have any questions, please contact us.