Get answers to all your questions you might have.
We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 to 05:00 GMT +5
Wachal Traders is a e-commerce brand that prides itself on its long-lasting products, unique designs, direct-to-customer approach, and commitment to sustainability. We differentiate ourselves through our authenticity and honesty, which is why we believe in offering our customers the best of the best. We don’t cut corners or compromise on materials, and we are transparent about our production processes. We believe in building lasting relationships with our customers, and that starts with delivering on our promises and providing products that truly stand the test of time.
Wachal Traders is committed to providing sustainable Products. All of our products are 100% orgaic and have achieved the highest possible rating from OEKO-TEX under the Made in Green certification. You can feel good knowing that our products are made with the environment in mind.
At Wachal Traders, quality control is our top priority. We conduct rigorous checks at every production stage to ensure that our products are crafted using the finest materials and manufacturing techniques for exceptional quality.
Our friendly customer service representatives are available to assist you with any questions or concerns you may have about Wachal Traders products.
You can reach us by phone Monday-Friday from 9:30am to 5:30pm PST at +92 3163852778 or by email at sales@wachaltraders.com
Thread count refers to the number of threads woven into one square inch of fabric. We offer a range of thread counts from 200 to 1000 to suit different preferences.
The fabric weave determines how the threads of the fabric are interlaced, which can create different textures and patterns. We offer a variety of weaves like percale, sateen, and waffle to suit different styles.
We accept payments through Cash on Delivery, Visa/Master/Union Pay Credit/Debit Cards, Easy Paisa, and Credit Card on Delivery.
We do not refund or exchange products bought on discounted prices.
Standard shipping usually takes 3-5 business days after the order has been placed.
We offer free shipping all over Pakistan on orders above PKR. 3,000.
Yes, we offer international shipping at an additional cost, which is dependent on the weight of your package. The additional cost is calculated at checkout.
Sharing the comfort is our passion!
Keep an eye on our website or subscribe to our newsletter for exclusive promotions and discounts. Stay updated and enjoy the best deals!
We stand by the quality of our products, and if you’re not completely satisfied with your non-discounted purchase and within 48 hours (excluding weekends) of delivery, you may return it to one of our stores for a refund within the mentioned time frame. You can read in detail about our refund policy here.
You can change or cancel your order by contacting us as soon as possible. We will do our best to accommodate your request.
You can contact us by phone, email, or live chat. Our contact information is available on our website.